
What is the Difference between an Average and an Extraordinary Customer Experience?
Why Customer Experience is Important I am sitting right now in the Bahamas and my wife and I are celebrating our 14-year date-versary. We’re also here doing
Why Customer Experience is Important I am sitting right now in the Bahamas and my wife and I are celebrating our 14-year date-versary. We’re also here doing
Influence as a Leader What is influence and what is the difference between influence and power? That’s an important question. It’s important to understand the
What is Influence? What is influence? That’s a good question, right? It’s a very common term influence, but there’s so many different definitions. And I
Servant Leadership I don’t claim to know everything. I don’t even necessarily claim anything or to know many things, but there’s one thing that I
What is Leadership? What is leadership? I mean, really? What does it even mean to be a leader? I think there are so many misconceptions
I have found this one phrase to be so true about life. So important for entrepreneurs. So relevant for personal brands, leaders, and anyone who
How Much is My Business Worth? The valuation of a business is determined by how many years into the future that business would produce the
The Buy-In principle simply says that the more we have invested into something, the less likely we are to let it fail. This makes sense
All of us have storms. The only choice that we have is how we respond to those storms. And more specifically is when we respond to those storms. Let