Dave Murray, a former client of The DiJulius Group, joined The DiJulius Group after 20 years of experience in Customer service, marketing, and sales, primarily in the sports and entertainment industry. Dave’s experience has varied from leading call centers and front-line team members, to working closely with key partners and stakeholders.
Dave has been personally trained on the methodology created by John DiJulius, and uses it regularly with clients including Anytime Fitness, Carnival Cruise Lines, TravelCenters of America, and many more. As a Senior Customer Experience Consultant with The DiJulius Group, Dave leads clients in generating ideas, turning those ideas into systems, and then implementing and executing them enterprise wide. He is also an accomplished keynote speaker full of insight and wit; leaving audiences motivated, entertained and walking away with great content to implement immediately.
- A lot of businesses see customer experience as an expense instead of an investment. @DavidDMurray
- The experience you provide is the one true way to differentiate yourself from the competition. @DavidDMurray
- A successful customer service statement is one that every employee in the company understands, recognizes what it means for their roll and knows how to act on it. @DavidDMurray
- Be aware of how you treat every person you contact within the company, even the doorkeeper. @DavidDMurray
- Think beyond that singular transaction. @DavidDMurray
- Make the most of the time you have with your customer, listen and build your customer intelligence. @DavidDMurray
- Products can be produced, knowledge can be reproduced, but customer experience remains a big deal. @rory_vaden
- It takes incredible intention, discipline and commitment to break away from selfishness and move toward selflessness. @rory_vaden
- If we treat people as a transaction that is all we will get – one sale, one exchange at best. @rory_vaden
- If we think of people as long term, we will get a long term relationship. @rory_vaden
- The key to getting long term business is thinking of the person as someone you will have a long term relationship with. @rory_vaden
- Key to servant selling – Think long term. @rory_vaden
- Gold nuggets are information that may have no value to you short term but are huge in the long term. @rory_vaden
- Part of servant selling is making effort to care about people. @rory_vaden
- You first build a relationship then sell out of that relationship, not the other way around. @rory_vaden
- It starts with a decision and discipline to start paying attention. @r0ry_vaden
To lean more and save your spot for the Secret Service Summit coming up September 29th and 30th visit SecretServiceSummit.com.
Find more on Dave Murray and the Dijulius Group by clicking here.