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Finding Your Wingmen with Waldo Waldman – Episode 176 of The Action Catalyst Podcast

wingmen

Lt. Col. (ret.) Rob ‘Waldo’ WaldmanThe Wingman is a professional leadership speaker, executive coach, and author of the New York Times and Wall Street Journal bestseller Never Fly Solo.  He teaches organizations how to build trusting, revenue producing relationships with their employees, partners, and customers while sharing his experiences as a combat decorated F-16 fighter pilot and businessman.

He is a highly experienced combat veteran with over 2,650 flight hours and sixty-five real world combat missions, having flown both in Iraq enforcing the “No-Fly Zone” and in Yugoslavia during Operation Allied Force in 1999. Some of his military honors include five Air Medals, two Aerial Achievement Medals, four Air Force Commendation Medals, and two Meritorious Service Medals.

Waldo is a graduate of the U.S Air Force Academy and also holds an MBA with a focus on Organizational Behavior. He is an inductee into the Professional Speaker Hall of Fame, a prestigious award that honors speakers who have reached the top echelon of platform excellence, and has been bestowed on less than 190 speakers worldwide. He is also a Certified Speaking Professional (CSP) and his clients include Hewlett Packard, Verizon Wireless, New York Life, Siemens, The Denver Broncos, and Johnson & Johnson.

In addition to his speaking business, Waldo is also founder and President of The Wingman Foundation, a 501(c)(3) whose mission is to build funds and awareness for soldiers, veterans and their families in need.

He’s been featured on Fox & Friends, CNN, MSNBC, CNBC, The Harvard Business Review, Success Magazine, INC. Magazine, and Business Week.

Show Highlights:

  • Your passion has to be stronger than your fear.  @waldowaldman
  • If what you’re doing doesn’t get you out of bed, abort immediately. @waldowaldman
  • When you know people need you, you find meaning in your mission and don’t give up. @waldowaldman
  • I won’t allow my fear to keep me from doing what I need to do and helping people. @waldowaldman
  • A wingman is someone you feel comfortable going to for help and are confident in their ability to help you. @waldowaldman
  • Usually help from a wingman is a proverbial slap across the face. @waldowaldman
  • A wingman will tell you what you need to hear, not what you want to hear. @waldowaldman
  • You need people who will truly speak the truth to us. @waldowaldman
  • A good wingman will point out potential threats to you and you have to take action. @waldowaldman
  • You have to trust what your wingman is telling you because they can see the potential threats you cannot. @waldowaldman
  • Your work ethic is your most important asset. @waldowaldman
  • I would much rather fly with someone who is prepared than someone who I like hanging out with. @waldowaldman
  • Plan for the worst, expect the best. @waldowaldman
  • We have to overcome the things in life that are dragging us down. @waldowaldman
  • Who are your wingmen? @rory_vaden
  • A wingman is someone you have to trust. @rory_vaden
  • A wingman is someone who compliments your strengths. @rory_vaden
  • There will always be a chance to bail; find someone who is loyal. @rory_vaden
  • You know you’ve found a wingman when they’re really looking out for you. @rory_vaden

For more info about Waldo’s programs or his bestseller Never Fly Solo, visit www.yourwingman.com, e-mail info@yourwingman.com, or call 770-333-9867.

A special gift for The Action Catalyst Podcast listeners: Visit www.yourwingman.com/nfs  and use password: Wingman for a free copy of Waldo’s audiobook Never Fly Solo! 

The Action Catalyst is a weekly podcast hosted by Rory Vaden of Southwestern Consulting every Wednesday. The show is regularly in the Top 25 of Business News Podcasts, has listeners from all around the world and shares “insights and inspiration to help you take action.” Each week Rory shares ideas on how to increase your self-discipline and make better use of your time to help you achieve your goals in life. He also interviews special expert guests and thought leaders. Subscribe on iTunes and please leave a rating and review!

You’re Gossiping and You Don’t Even Know It

GOSSIPING

People say all the time “I never gossip” but unfortunately many of them are mistaken. 

They do participate in gossip, they just don’t realize it. 

Because we think of gossiping as “telling” secrets we’ve heard; but there’s more to it than that. 

To listen to gossip is to participate in gossip. 

Why?

Because when you listen to gossip you create a clearing and an environment for an emotional person to propagate their story. 

In other words you give a gossiper an audience. And that invites and encourages them to continue talking about whatever it is that they are talking about. 

Listening to gossip will at minimum make the person feel more validated and at most fan their flame to share even more. 

Because it’s hard to listen to gossip and not be agreeable and supportive of the person you’re listening to. It’s human nature to want to empathize with another person- especially when they’re frustrated or complaining. 

But by doing that you become an active member of the gossip crowd. You are advancing what is being said. 

So how do you know if what you are listening to is gossip?

Simple: Gossip is anything even remotely negative being said about a person who isn’t there. 

The moment someone you are talking to starts talking negative about another person you have immediately crossed into the gossip zone. 

And remember if you’re listening to gossip then you are participating in gossip. 

So how should you respond?

Also simple: You interrupt the person as quickly and politely yet firmly as possible and say “Hey, hopefully you don’t mind but I actually made a resolution this year that I would not talk negatively about or listen to negative talk about someone who isn’t in the room with me. I do want to support you and be a good friend though and the biggest thing I’ve learned that helps is to go talk directly with ________. I think that would probably help.”

This of course is simple but not easy. 

And yes you may lose some friends over this. And the ones you lose will probably be vocal about you being on your high horse because misery loves company and misery often gets angry when their company moves on and leaves them alone. 

But it’s the best thing you can do for yourself, the person who isn’t there, and the person who is frustrated. 

Because, as Eleanor Roosevelt is credited with saying: Great minds discuss ideas; average minds discuss events; small minds discuss people.”

Creating a Workplace Culture that Rocks with Arnie Malham – Episode 172 of The Action Catalyst Podcast

workplace culture

Arnie Malham created a small side venture to help a few clients market beyond just the TV station. That venture ultimately got him fired and quickly became his best and only career option.Without a clue as to how to run a company, Arnie repeatedly “got it wrong” when it came to hiring, firing, and everything else related to building a business. Armed with his belief that different is better than good, outliers are fascinating, and mind-set is everything, Malham persevered.

Thanks to hundreds of business books, dozens of patient mentors, and a universe conspiring to help him, Malham stumbled upon a bold, culture-first approach that gave his fledgling company the momentum it needed. cj Advertising grew to become the largest full-service brand-building agency in the country… exclusively for law firms. Malham has since leveraged his cutting-edge culture to launch two other businesses, Legal Intake Professionals and BetterBookClub.com.

Malham lives in Nashville with his wife of more than 20 years, two stubborn but awesome teenagers, and his trusted dog Katy. When he’s not working to improve the cultures of his three companies, Arnie can be found on his side porch enjoying a decent cigar, an affordable scotch, and an inspiring book (usually all at the same time).

Show Highlights:

  • Culture follows leadership.  @amalham
  • Believe that everyone else is coming to work for you to be successful. @amalham
  • Unless you start building culture from day one, you will never be able to execute on the opportunity. @amalham
  • Culture has allowed our company to withstand the hard times. @amalham
  • You must be able to tell your employees what success looks like. @amalham
  • Your team come in every day and impress your clients. All they want is a workplace that gives them all the tools they need. @amalham
  • If you have happy team members, it’s impossible not to have happy clients. @amalham
  • If you don’t tell your team what success looks like, it’s almost impossible for them to achieve it. @rory_vaden
  • We believe if someone is going to be successful, they should be immediately taking action. @rory_vaden
  • We want employees that are here because they want to be not because they have to be. @rory_vaden
  • The moment you extend an invitation to join your team, it is a bond and commitment to each other. @rory_vaden
  • If you serve your team well, they will serve your clients well. @rory_vaden
  • As leaders, we want to be looking out for, supporting and caring for people. @rory_vaden

Visit Arniemalham.com for more on Arnie, workplace culture, and his book Worth Doing Wrong.

The Action Catalyst is a weekly podcast hosted by Rory Vaden of Southwestern Consulting every Wednesday. The show is regularly in the Top 25 of Business News Podcasts, has listeners from all around the world and shares “insights and inspiration to help you take action.” Each week Rory shares ideas on how to increase your self-discipline and make better use of your time to help you achieve your goals in life. He also interviews special expert guests and thought leaders. Subscribe on iTunes and please leave a rating and review!

How to Beat being Busy: Life Story with Steve Frody and Karla Lewis – Episode 171 of The Action Catalyst Podcast

busy

Steve Frody, along with wife Shelley, launched officially City2Shore Real Estate in February of 2011. Their passion is helping homeowners keep their homes and prevent foreclosures as well as helping sellers navigate selling their homes successfully. After joining Southwestern Consulting’s Coaching Program, Steve and Shelley have doubled their income, free’d up time for other important things and beat being busy.

Karla Lewis has held many positions over her extensive career mainly focused on sales, service and relationship development. She has a 30+ year sales track record always being a top producer. Karla is an expert in Retail, Service, Non-Profits, Marketing/Media, Event Production and Agriculture. She is most interested in helping people who want to take their lives and careers to the next level and make them MARVELous! Karla is currently working on her first book “Be MARVELous” and enjoys bringing this message to others thru public speaking engagements. Karla has been married to her husband Brad for 25 marvelous years and lives in rural Ohio where they have a grain farm operation. They have 2 grown sons, Ridge and Connor and enjoy traveling, assisting non-profits, spending time with family and just having lots of fun with this great life.

Show Highlights:

  • Be Coachable. Don’t get so wrapped up in money that you forget the people. @SStevefrody
  • You have to understand that you can’t be everything to every person. @KarlaLLewis
  • Work on creating balance and focus on the things that are most important. @KarlaLLewis
  • I had to create a “box” of ideal clients. @SStevefrody
  • I felt the guilt of passing off lower business to other people on your team. @SStevefrody
  • Time management isn’t logical; it’s emotional. @rory_vaden
  • Our servant nature often causes us to be overcommitted. @rory_vaden
  • As ultra-performers and top producers, lack of trust in others can hold us back. @rory_vaden
  • The limiting belief of a leader is that other people won’t be able to do something as well as they can. @rory_vaden
  • Delegating is all about the permission of imperfect. @rory_vaden
  • Your creed is the overarching purpose of your business. @rory_vaden
  • As you clarify your company’s creed you clarify your company’s priorities. @rory_vaden

If you would like to find out more about Sales and Business Coaching request information by Clicking Here!

The Action Catalyst is a weekly podcast hosted by Rory Vaden of Southwestern Consulting every Wednesday. The show is regularly in the Top 25 of Business News Podcasts, has listeners from all around the world and shares “insights and inspiration to help you take action.” Each week Rory shares ideas on how to increase your self-discipline and make better use of your time to help you achieve your goals in life. He also interviews special expert guests and thought leaders. Subscribe on iTunes and please leave a rating and review!

Does Recognition Really Matter?

recognition

In our selfie society, it has fortunately or unfortunately become a customary expectation for us as workers to be recognized for our work.

We are used to getting immediate feedback from people on what they think about us and the things we are doing.

Recognition, therefore, has become an integral part of business operations.

We have incentives, awards ceremonies, email chains, bonuses, prizes and all sorts of other ways that we draw attention to accomplishments that people in our organizations make.

But one of the most important lessons I had to learn as a leader is that recognition, by itself, isn’t what people are really after. 

I use to think that recognition is what people wanted, but I’ve come to learn that it usually isn’t.

People don’t want recognition; people want to feel valued.

People want to feel important.

People want to feel cared for.

People want to feel looked after.

And, it’s not having your name on a plaque, on a trophy, or read off in a long list of other people who did stuff that necessarily makes us feel valued.

What makes people feel valued is heartfelt gratitude.

What makes people feel valued is genuine appreciation.

What makes people feel valued is honest admiration.

People sometimes say we’re motivated by “recognition,” but what we usually mean is that we’re motivated by feeling important, respected and valuable.

We want to know that our efforts count, that they make a difference, and that someone else is taking notice of the work that we’re putting in.

So, emotionless certificates, mundane ceremonies, and trite words devoid of authentic meaning don’t really get the job done.

Which is ironic, because for organizations it takes a tremendous amount of coordination, logistics, manpower, and planning to pull off recognition efforts.

Those things can all be good and should be done, but the part that we need to never lose sight of though is that people don’t usually need all that crazy stuff – even though it can be nice.

What they must have though, that is critical to their survival, is to feel valued. They have to feel noticed.

Which is probably why Mary Kay Ash, founder of Mary Kay Cosmetics, used to say something that I’m only now fully understanding: “You can give them a $5 present but always give them a $50 bow.”

I think what she was highlighting is that it’s not the award, but the celebration that matters.

And it’s not even the big public celebration that is the most important part, but doing the work that it takes to make people feel truly valued.

And you can make someone feel valued with a simple note or heartfelt thank you even if you can’t do a big prize or ceremony.

So, it’s fine to recognize.

It’s good to recognize.

But recognition is not what ultimately matters; it’s making people feel valued that matters.

Send a note right now to someone who you value and who you appreciate who you haven’t told in a meaningful way in a while. I think you’ll be amazed at how effectively it works.

7 Transformations of a Servant Heart

servant heart

In this week’s episode of the Action Catalyst Podcast, Rory shifts our perspective by talking through 7 transformations he has learned about a servant heart and shares a big announcement!

Show Highlights:

  • These transformations are moments that I have served and been served and from them experienced tremendous growth. @rory_vaden
  • Fear is your creativity working in the wrong direction. @rory_vaden
  • It’s hard to be nervous when your heart is on service. @rory_vaden
  • When you have a servant’s heart you develop persistence. @rory_vaden
  • When you have a servant’s heart you stop thinking about yourself and start thinking about the person you’re helping.  @rory_vaden
  • When you think about yourself fear and self-doubt set it and you slow down. @rory_vaden
  • When you think about others, you persist. @rory_vaden
  • What if you treated your colleagues the way you treat your customers? @rory_vaden
  • Partnership is a byproduct of servant’s heart. @rory_vaden
  • When you have a servant heart, the focus shifts from you to others. @rory_vaden
  • Find the people who need you more than you need them. @rory_vaden
  • We want people to work for us who are here for the purpose not for the money. @rory_vaden
  • When you’re serving someone, you have all the power. @rory_vaden
  • Happiness comes from lifting up other people around you. @rory_vaden
  • Instead of trying to find something to make you happy, spend time find a way to make someone else happy and your happiness will increase. @rory_vaden
  • Lifting up the people around you will create positivity. @rory_vaden
  • If you don’t have a servant heart you reach a place of complacency. @rory_vaden
  • Legacy does not come from accomplishments, legacy comes from serving people. @rory_vaden
  • If you’re doing anything in service of others, any work can have purpose. @rory_vaden

The Action Catalyst is a weekly podcast hosted by Rory Vaden of Southwestern Consulting every Wednesday. The show is regularly in the Top 25 of Business News Podcasts, has listeners from all around the world and shares “insights and inspiration to help you take action.” Each week Rory shares ideas on how to increase your self-discipline and make better use of your time to help you achieve your goals in life. He also interviews special expert guests and thought leaders. Subscribe on iTunes and please leave a rating and review!